Eve Jewells Shipping and Delivery Policy: Fast, Reliable, and Secure

At Eve Jewells, we are dedicated to ensuring your chosen demi-fine jewelry is delivered to you swiftly, securely, and in perfect condition.

Order Processing & Dispatch:

We process and dispatch orders within 24 - 48 working hours of your purchase, Monday through Friday, excluding holidays. For pre-order items or during peak seasons, processing times may be slightly longer; any such variations will be clearly communicated on the product page.

Delivery Timeframes:

• Domestic Orders (India): Expect delivery within 3 - 5 working days from the dispatch date. We offer free shipping on all prepaid orders within India.

• International Orders: International deliveries typically take 18-20 working days to arrive after dispatch. Please note that delivery times can vary depending on your specific location, customs procedures in your country, and local postal services.

Delivery Inspection - Important:

Before accepting your Eve Jewells package, please carefully inspect the packaging. If you notice any of the following:

• Poor Condition: The outer packaging is crushed, heavily dented, or torn.

• Tampered With: The packaging appears to have been opened and resealed.

• Damaged: There are visible signs of damage to the box.

In any of these cases, please REFUSE to accept the delivery. Inform the delivery personnel that you are refusing the package due to damage or tampering.

Immediately after refusing delivery, please contact our care team at support@evejewells.com, and include your Order ID in your email. We will promptly investigate the issue and ensure a brand-new replacement is prepared and dispatched to you without any additional charges.

Payment Methods:

Eve Jewells provides secure and convenient payment options. We accept:

• All major VISA and Mastercard credit and debit cards.

• Payments via the secure RazorPay payment gateway.

All transactions are processed in Indian National Rupees (INR). Prices displayed on our website are inclusive of all applicable duties and taxes, so there are no hidden costs.

Self-Shipping for Returns (Limited Circumstances):

While we always aim to provide a convenient pickup service for returns, there might be instances where a reverse pickup is not feasible at your location due to courier service limitations. In such cases, you will be responsible for shipping the product back to us.

If self-shipping is required, please contact our care team at support@evejewells.com. We will provide you with the complete return address and detailed instructions for securely packaging and shipping your return.

We are committed to delivering your Eve Jewells jewelry safely and efficiently. If you have any questions regarding shipping or delivery, please do not hesitate to contact our customer care team.

At Eve Jewells, we strive to dispatch your chosen demi-fine jewelry quickly and efficiently so you can enjoy your new pieces as soon as possible.

Order Processing & Dispatch:

We aim to process and dispatch all orders within 24 - 48 working hours of your purchase. Please note that some items, such as pre-order pieces, may require a slightly longer processing time. If this is the case, it will be clearly indicated on the product page.

Delivery within India (Domestic Orders):

For deliveries across India, you can typically expect your Eve Jewells order to arrive within 3 - 5 working days from the dispatch date. We are pleased to offer free shipping on all prepaid domestic orders.

International Orders:

For our valued international customers, please allow 18-20 working days for delivery. Please be aware that international delivery times can vary depending on your location and customs processing.

Upon Delivery - Inspect Your Package:

We take great care in packaging your jewelry to ensure it arrives in perfect condition. However, in the unlikely event that you receive a package that appears to be in poor condition, tampered with, or damaged, we request that you deny the delivery and do not accept the order.

Please immediately contact our care team at support@evejewells.com, mentioning your Order ID. We will promptly arrange for a brand-new replacement to be sent to you at no additional cost.

Payment Methods:

Eve Jewells accepts payments through all major VISA and RazorPay credit/debit cards. Our secure payment gateway ensures your transaction is safe and protected during checkout. All transactions are processed in Indian National Rupees (INR). Please note that all prices displayed on our website are inclusive of applicable duties and taxes.

Self-Shipping Returns (If Required):

While we strive to provide a smooth pickup service for returns, in certain situations, a reverse pickup might not be available at your location. If our courier partner is unable to provide a reverse pickup service for your address, you will need to self-ship the product back to us.

If self-shipping is necessary, please contact our care team at support@evejewells.com. We will provide you with the complete return address and guide you through the self-shipping process.

We are committed to ensuring your Eve Jewells shopping experience is delightful from start to finish, including a smooth and reliable shipping process.